Call us: 01902 429 896
Professional and Local Solicitors

Specialists in Most Areas of Law

Legal Affairs Solicitors have in house experts covering areas of law including Immigration and Human Rights Law, Oil and Gas, Employment, Civil Litigation, Extension of Leases, Family and Divorce.

About Legal Affairs Solicitors

Welcome to Legal Affairs Solicitors dedicated website.

Legal Affairs Solicitors offer expert professional legal services in most areas of law to clients from all nationalities in United Kingdom.
Our offices are located at 84a Darlington street, Wolverhampton, WV1 4EX, West Midlands.
Our team of immigration experts are willing and able to provide immigration clients with valuable advice and assistance in all areas of immigration challenges.
We offer fixed reasonable fixed fees and flexible payment terms for all our immigration clients and Conditional Fee Agreement (CFA) in the area of employment. If you cannot afford to pay our fixed fees in full at the time of your instructions, we are happy to accept half of the fee at the time of initial instructions with the balance to be within 2 months thereafter. However, flexible payments are not available in all Entry Clearance Applications.
Please note that our fees are exclusive of Home Office fees or any disbursements to be incurred on your behalf such as barrister’s fee, court fee, translation of documents, Medical Reports etc.

 

OUR COMPLAINTS PROCEDURE

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.  If you have a complaint, please contact us with the details.

What will happen next?

  1. We aim to resolve your complaint within eight weeks of your notification. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
  2. We will then investigate your complaint. This will normally involve passing your complaint to our client care Principal, Andy Akhuetie who will review your matter file and speak to the member of staff who acted for you.
  3. Andy Akhuetie will then invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 14 days of sending you the acknowledgement letter.
  4. Within three days of the meeting, Andy Akhuetie will write to you to confirm what took place and any solutions he has agreed with you.
  5. If you do not want a meeting or it is not possible, Andy Akhuetie will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
  6. At this stage, if you are still not satisfied, you should contact us again and we will review the decision.
  7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint, and explaining our reasons.
  8. If you are still not satisfied, you can then contact the Legal Ombudsman (LeO) at PO Box 6806, Wolverhampton WV1 9WJ about your complaint. You can also e-mail the Legal Ombudsman (LeO) at enquiries@legalombudsman.org.ukor telephone them on 0300 555 0333 or +44 121 245 3050 if calling from overseas.  For further information, please access the Legal Ombudsman (LeO)’s website: org.uk.
  9. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring or if outside of this period, within three years of when you should reasonably have been aware of it.
  10. You can also complain to Solicitors Regulation Authority (SRA), you can contact SRA on The Cube, 199 Wharfside Street, Birmingham, B1 1RN. You can also e-mail SRA at contactcentre@sra.org.ukor telephone them on 03706062555. Further details on contacting the SRA can be found HERE.

If we have to change any of the timescales above, we will let you know and explain why.

Whatever your situation, we can help.

Talk to a member of our friendly team today to help with your solicitation requirements.

Latest News & Updates

We provide expert UK immigration services to clients of all nationalities from all over the world including Africans, West Indies, Americans, Indians and Pakistanis.